Musa K. Abdi

Developed and launched a corporate intranet (tourismfinance.sharepoint.com) and a private social media platform, improving internal collaboration and productivity.

Consolidated public social media platforms, streamlining content management and expanding audience reach across multiple channels.

Designed and implemented a robust corporate backup solution and established Office 365 platforms to facilitate secure document sharing and real-time collaboration.

Conducted extensive penetration testing and vulnerability assessments (CVEs, Nessus) of the company's ICT infrastructure, identifying and mitigating critical security risks.

Implemented comprehensive user access controls and identity & access management (IAM) systems, enhancing data security and compliance.

Performed advanced digital forensics, including securing and reconstructing damaged hardware, ensuring data integrity, and documenting metadata for investigations.

Deployed endpoint detection and prevention (EDR) tools and automated patch management systems, significantly reducing exposure to malicious attacks.

Advised management and staff on IT system vulnerabilities and protection strategies, including malware and hacker defense, and conducted security awareness training.

Provided comprehensive IT support to all users, effectively identifying and resolving issues to ensure seamless operations.

Managed and streamlined incoming IT support calls and emails, escalating critical requests to appropriate teams for prompt resolution.

Administered and supported corporate databases, performing system monitoring, tuning, and applying software upgrades and patches to maintain optimal performance and stability.

Implemented and audited robust database backup and recovery procedures, ensuring data integrity and rapid restoration capabilities.

Contributed to disaster recovery processes and developed comprehensive systems documentation, including policies and procedures for new and existing information systems.

Managed and supervised the company's computer systems and electronic databases, ensuring high availability and operational efficiency.

Resolved a wide range of hardware and software problems, minimizing downtime and supporting continuous business operations.

Managed and upgraded the company's website, implementing programming code to meet evolving business requirements and optimizing for search engines.

Conducted continuous website reviews to identify and address technical issues, ensuring optimal user experience and functionality.

Performed spectrum monitoring analysis and wireless network simulations, effectively resolving interference issues and assisting with frequency assignment processes.

Installed and maintained new hardware and software, ensuring operational readiness for Ministry staff.

Provided technical support, swiftly detecting and reporting faults to senior staff and rectifying issues to maintain system uptime.

Maintained firewall protection for the Ministry and ensured all IT equipment was in good working order, contributing to high-quality IT service delivery.

Managed and updated the inventory of IT equipment and software, ensuring resources were tracked and available for all staff.

Diagnosed system issues, generated comprehensive reports, and performed regular backups to safeguard Ministry data.

Planned and organized instruction to maximize documented student learning, fostering a highly effective educational environment.

Taught assigned CCNA courses, ensuring curriculum relevance and alignment with industry standards.

Employed diverse instructional technologies, including internet-based resources, to enhance student engagement and comprehension.

Modified instructional methods and strategies to effectively meet the diverse learning needs of students.

Developed and updated course syllabi in a timely manner, ensuring content remained current and comprehensive.